(18 reviews)

Planet 7 Casino

Avg rating: 3.2

Planet 7 Casino has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward, which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.

Our investigating has led us to the following: Planet 7 is owned and operated by the Ace Revenue Group, which was formerly the Crystal Palace Group, which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.

Customer Service

Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet 7 Casino boasts of having excellent customer service and is giving its players email, live chat and TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players, but we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.

On the occasions that claims have made it on a forum site, there appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.

Software

We have to give Planet 7 Casino credit here. As a U.S. facing online casino, their options for software suppliers is limited, but they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry, and they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.

It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.

Slots

Of course, it’s always the video slots that take up most lobby space, but then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!

Website: https://www.planet7casino.com/

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Reviews

NOT impressed

So I have just joined and I definitely NOT impressed!!!!,deposited £10 and it was gone in literally second.i wont be rushing back any time soon

I give one star

I was blocked my account for 4 5 years ago. And i just seen you can open your old account again. I just think that maybe i try that again. I wrote to customer service and they says ” we send your case to that department” and it has been 3 weeks right now 😂and i wrote Them 2 times more and nothing happens. From now doesn’t really matter if they can write back or not. And if they are like this about answering customers, what about payments? 🤔 i give one star because of customer service doesn’t wants to back from holiday.

Absolute joke of a company

Absolute joke of a company, Avoid Avoid Avoid, won €400 last week, was asked to verify account AGAIN, proof of ID was apparently incorrect even though you could see all details perfectly on the correct page. So I sent them another pic 3 days ago, they’ve stopped replying to my emails. They just want you to spend the money. Much better options out there.

Withdrawal was very difficult

Tried to do a withdrawal was very difficult they never did pay me my Money. They said it was credited back to account? Live chat was very hard to communicate with. Can’t call to talk to anyone.

Absolutely garbage!

They’re still telling me I cannot withdraw my money. I wouldn’t recommend this site to my worst enemy. I have wasted months of my life trying to withdraw from this site l. Absolutely garbage! Never again.

Worst Site

I have been trying for months different cards to purchase and can’t ever get one the customer service agent said one of my payments went through and I had it on my account it’s never was

Pleasurable challenging to win nevertheless exciting

Fun difficult to succeed yet enjoyment

Great game titles reputable company.

Terrific game titles reliable company.

This particular spot is a plus

This kind of area is fantastic

Excellent probability to help succeed

Lots of slot machines and also Gambling house Games. Makes Enjoyment to experience these every time an individual want. Superior probabilities for you to earn quite a few money.

I like the casino

I like the casino because of the nice support and great promos. the site is very well organized and has a large number of games.

Very easy and fast

The live chat was very helpful and helped me allot to solve my problem very easy and fast .

I love casino

I love casino especially when I win and when they send me free sweeps I’ve played every game and enjoy all it them and what’s better then playing games for cash or for fun at your own time no need to travel

This is the best online site

This is the best online site to have alot of fun. Games are great with awesome jackpots and cash in your checking only 2 days later! But most of all customer service is just as great! They try to accommodate to your needs every time. Keep up the awesome work!

There is so much fun

There is so much fun with a multitude of slots to choose from. The payout is quick and I’ve won a few times! The overall experience and their amazing offers keeps me coming back to play!!

I like to play

I like to play at your casino because it gives you great bonus offers and quick payouts. I have recommended your site to my few friend too.

Scammers

Scammers. Very big rats. This web site should be banned.

THIS CASINO IS A SCAM!

THIS CASINO IS A SCAM! You are literally not allowed to withdraw you winnings and the slot machines are RIGGED SO THAT YOU WILL NOT WIN ! I have gotten so angry about the money I have lost that I wanted to write a review so no one else falls into this trap. The customer service is a joke as well. The are not knowledgeable about any of the games and their customer service skills are compared to that of a toddler. DO NOT JOIN THIS CASINO AT ALL. YOU WILLL NOT BE ABLE TO WITHDRAW ANY OF YOUR WINNINGS SO WHY PLAY !

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