Not replying to my emails! OMG this has to be the worst customer support I have ever seen! I have been trying to email here for a week about a withdrawal I HAVENT received but they have not replied ! …. More
With their adverts often gracing television screens across the UK, many players will be familiar with the name of Foxy Casino. Because this brand is so well known, it’s hard to believe that the casino has actually only been on the scene since 2015, so is newer than many other big names out there. However, the brand Foxy was originally associated with Bingo, which was originally launched in 2005.
Foxy Casino is a site that offers hundreds of top games from top providers, with over 800 games to choose from, not just from the biggest, most well-known providers, but also smaller companies such as Thunderkick and Red Tiger Gaming. There are a host of slots, jackpot games, table games and a top class live casino offering the best Evolution Gaming products. This is new online casino that has pretty much everything.
Security and Regulation
The security and regulation at Foxy Casino is very tight and exactly what you would expect from a company that is owned by the Cassava group. The casino itself is licensed and regulated by the top European governing bodies, the Gibraltar Gambling Commission as well as the Gibraltar Betting and Gaming association and the UK Gambling Commission, so they are very well regulated.
On top of this, they are a site that is eCOGRA certified, which means that all games and the RNG has been tested and is regularly tested by third party technology to make sure that every game available on the site is totally fair and you cannot be a victim of tampered or rigged slots.
Aside from regulations, the security is also spot on. It uses the latest versions of SSL encryption technology, in order to ensure that all your sensitive personal and financial details, including passwords, are completely safe and protected. So, you rest safe in the knowledge that your details are safe from the prying eyes of outside parties.
Furthermore, this is a casino that has been endorsed for it responsible gambling by top authorities such as GambleAware and GamCare. The casino has employed technology and filters to ensure that no underage persons can access the games.
The Customer Support department at Foxy Casino offers a couple of ways in which to contact them should you require any assistance. Firstly, and this is the more immediate option, is the support phone numbers. The site currently offers a 0800 number, which is Freephone in the UK, although this could be a little costly if you are phoning from outside the UK.
Also, it is only open between 10am until 6pm on weekdays, so it isn’t the 24-hour support that some casinos offer. As well as this, you can contact the agents via email on [email protected] Obviously this isn’t an immediate response, and you may be left waiting several hours before receiving a response. As of yet it doesn’t offer live chat or 24 hour support, so this could be improved. However, when contacted, the agents were helpful, knowledgeable and professional and provided a good service.
If you have a more common query, then you could check out the FAQ section. This isn’t as vast as some competitors FAQ sections, but it does offer answers to the most common queries regarding registration and log in, banking and deposits as well as queries on legislation and responsible gambling. It is definitely worth a look before contacting support if you have a question regarding these matters.
Overall I wouldn’t recommend this site to anyone because should you have a problem you should know that they in no way value or treat their customers with any respect.
It is outrageous!! Don’t get tricked by them , stay away!!got in contact with costumer service and they didn t Care at all about my problem. So again waste of time and lack of confidence
Lies and scams you I wish I can post screen shots on here where they said you cannot deposit any money on their site yet I got another email stating total of my deposit on their site.
This kind of online on line casino is definitely expert, and also quickly to respond to any queries that arise. I have got called several good friends and also individuals
Really nice and trustful casino. Site works really smoothly, a lot of payment methods and really nice customer support. Great place!
Extremely fun and they are legit and do pay ! Gamble responsibly & you’ll win some and you’ll lose some…it is all a part of it !
I have to write that I did not believe in this casino but I have to say that I was surprised and sent a win within 2 days so great, good job
This Casino is by far the best online casino I have ever played. Great games, awesome graphics, the bonuses are always fun to play and the customer service is superb!
I am ready to win. So far its a nice environment and good vibes. I hope I win big
I am new on this but i am happy and i think this online casino is best.
Wouldn’t let me access my welcome offer by obviously ignoring my emails and when they finally replied it was expired. I assume the whole website is a scam.
Avoid at all costs, you’ll lose everything even when you don’t play on the account you’ll still lose money. support team are useless and don’t really care about helping